General Business Terms and Conditions

General Business Terms and Conditions

General Business Terms and Conditions

/hereinafter also referred to as the “Business Terms and Conditions”/

Seller:

Business name: Petinka s.r.o.

Registered office: Klincová 21, Bratislava 821 08

Company Reg. No.: 50 756 851

Registration: registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 117947/B

Contact person: Robert Jedlička

Telephone number: 0905 291 197, 0907 757 406

E-mail: info@petinka.sk

Article I.

Introductory Provisions

  • The General Business Terms and Conditions (GBTC) regulate the rights and the obligations of the contracting parties in the sale of goods based on the distance contract concluded between the Seller and the Buyer, the subject matter of which is the obligation of the Seller to hand over the goods and allow the Buyer to acquire the ownership of the goods, and the obligation of the Buyer to take over the goods and pay the purchase price. 
  • The legal relationships between the Seller and the Buyer, which is an entrepreneur, are governed by the provisions of the purchase contract concluded between the contracting parties by the procedure under the General Business Terms and Conditions, the General Terms and Conditions, and Act No. 513/1991 Coll. the Commercial Code. The legal relationships between the Seller and the Buyer, which is an entrepreneur, are not covered by Article VII., Article IX. to Article XI., Article XIII. paragraph 13.2 and paragraph 13.3 of the General Business Terms and Conditions.
  • The legal relationships between the Seller and the Buyer, which is a consumer, are governed by the provisions of the purchase contract concluded between the contracting parties by the procedure under the General Business Terms and Conditions, Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods based on Distance Selling or Selling outside the Premises of the Seller, Act No. 250/2007 Coll. on Consumer Protection, Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution, and Act No. 40/1964 Coll. the Civil Code.
  • The legal relationships between the Seller and the Buyer are further governed by the applicable laws of the Slovak Republic, in particular Act No. 22/2004 Coll. on Electronical Trade and Act No. 122/2013 Coll. on Personal Data Protection.
  • The General Business Terms and Conditions are an integral part of the contract concluded between the Seller and the Buyer.
  • By placing an order, the Buyer confirms that he/she has become acquainted with these Business Terms and Conditions, an integral part of which is the Withdrawal Form and the Complaint Form, and that he/she agrees with the Business Terms and Conditions in the version valid and effective at the moment of placing the order. 

Article II.

Definitions

  • The Operator of the Portal www.petinka.sk /hereinafter also referred to as the “Seller’s Portal”/ and the Seller is the company Petinka s.r.o., with its registered office at Klincová 21, 821 08 Bratislava, the Slovak Republic, Company Reg. No.: 50 756 851, registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 117947/B, e-mail: info@petinka.sk, telephone number: 0905 291 197, 0907 757 406, the business of which is also the purchase of goods for the purposes of their resale to the final consumer (retail) and other trade operators (wholesale). 
  • The Consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his/her business, employment or occupation.
  • The Distance Contract is a contract between the Seller and the Buyer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the Seller and the Buyer, in particular by using a website, e-mail, telephone, fax, mailing list or mail order catalogue. 
  • The Contract of the Sale of Goods is any contract under which the Buyer acquires the item for consideration, in particular the purchase contract.
  • The Order contains the essentials necessary for a valid and effective placement of an order, namely the product (product name), quantity, price, subtotal, delivery method, payment method, the total price, customer information (e-mail, telephone number), billing address. 
  • The Ordered Goods are goods that the Buyer chooses in the SHOP section of the Seller’s Portal, places them in the shopping cart and confirms their selection by placing an order in compliance with the procedure under Article III. of the Business Terms and Conditions.
  • The Purchase Price is a price indicated for each type of the goods in the SHOP section of the Seller’s Portal. 
  • The Complaint Form is a form by which the Buyer can claim the defects in the goods from the Seller. The Complaint Form contains the items: complaint number, date of receipt of the complaint, identification data of the buyer, date of receipt of the order, order number, tax document number (invoice), claimed goods, name of the goods/type of the goods, number/quantity of the goods, main characteristics of the goods (colour, size), indication of the right which is exercised by the Consumer.
  • The Notification of the Manner of Settling the Complaint is a form by which the Seller shall notify the Buyer of the manner of settling the complaint. The Notification of the Manner of Settling the Complaint contains the items: identification data of the Seller/the Buyer, date of receipt of the complaint, complaint number, claimed goods, name of the goods/type of the goods, number/quantity of the goods, main characteristics of the goods (colour, size), the manner used to settle the complaint.
  • The Permanent Medium means any device which allows the Buyer or the Seller to keep the information addressed to him/her in such a way that it allows it to be used in the future for a period of time consistent with the purpose of the information, and which allows the stored information to be reproduced unchanged, in particular a paper, e-mail, USB key, CD, DVD, memory card, computer hard disk.
  • The Person Concerned is any natural person to whom the personal data relate.

Article III.

Process of Placing an Order and Concluding a Purchase Contract

  • Placing goods on the Seller’s Portal in the SHOP section is a proposal to conclude a purchase contract. 
  • The Buyer selects the goods of interest. After clicking on the goods image, the goods description/price/weight shall be displayed.
  • In case of interest in the goods, the Buyer shall continue by clicking on the ADD TO CART button. The goods selected by the Buyer shall be placed in the Buyer’s cart. 
  • If the Buyer is interested in other goods, he/she shall continue in selecting the goods by returning to the SHOP section of the Seller’s Portal, and proceed according to Section 3.2 and 3.3.
  • If the Buyer is not interested in further selection of other types of goods, he/she shall continue in the process of ordering the goods by clicking on the CART icon located in the upper right corner of the portal. After clicking on the CART icon, the summary of goods which are placed in the cart together with the indication of their quantity and price shall be displayed. By clicking on the icon
  • SHOW CART, the type of goods, the quantity of goods, the price of goods, the option to calculate the shipping charge, the final price, including the selected delivery method, shall be displayed to the Buyer. The Buyer shall further continue by clicking on the CHECK AND ORDER icon to complete the information according to letter
  • the CASH displays the information which is necessary to complete, namely the basic (invoice) information: name/surname/business name, telephone, e-mail, country, address, post code, city, delivery address (if different from the billing address), delivery method, payment method. In the right section of the portal, there is a summary of the price of goods, including the costs connected with the delivery of goods. The information about the final price is available to the Buyer.
  • The distance purchase contract between the Seller and the Buyer is deemed to have been concluded at the moment of placing an order by clicking on the ORDER WITH THE DUTY OF PAYMENT icon.
  • After concluding the distance contract, the Buyer receives a confirmation of conclusion of the contract. The Seller fulfills this duty by sending an informative e-mail to the address indicated in the Buyer’s order. The contents of the confirmation of conclusion of the contract is the acceptance and processing of the order. The confirmation of conclusion of the contract contains the following information: order number, product (name of the product), quantity, price, subtotal, delivery method, payment method, total price, customer information (e-mail, telephone number), billing address. Sending the confirmation of conclusion of the contract does not affect its establishment.
  • In the case of paying the purchase price by cashless transfer to the Seller’s bank account, before receiving a confirmation of conclusion of the contract according to Section 3.7, the Buyer shall receive an e-mail with the information on the suspension of the order until the purchase price is paid, including the indication of the Seller’s bank information. 

Article IV.

Purchase Price and Payment Terms

  • The purchase price of respective types of goods is indicated in the SHOP section for each type of the Seller’s goods the Buyer may choose from. The price of goods is available in each subsequent step of the process of placing an order according to Article III. of the Business Terms and Conditions. 
  • The final purchase price of the ordered goods is indicated in the right section of the portal in accordance with Section 3.5 and includes, in addition to the price of the goods, also the amount of costs connected with the selected delivery method in accordance with Section 3.5 of the Business Terms and Conditions.
  • The Buyer may pay the purchase price 
  • by cashless transfer to the Seller’s account indicated in the confirmation of conclusion of the contract,
  • by mail order on delivery of goods,
  • via the PayPal payment system,
  • by cash at personal collection,
  • by debit card via the CardPay service.
  • The purchase price is due at the time of takeover of the goods in person, at the latest at the time of their receipt, and if delivering by mail order, at the time of receipt of the shipment. 
  • The obligation of the Buyer to pay the purchase price is fulfilled at the moment the purchase price is credited to the Seller’s account when paying via the PayPal payment system or by cashless transfer. When paying by cashless transfer to the Seller’s account, the Buyer is obliged to indicate a correct variable symbol indicated in the information according to Section 3.8. In the event that the Buyer indicates an incorrect variable symbol, the purchase price shall be deemed to have been paid at the moment of the assignment of the purchase price to the order, and the Seller is not in delay during this time. 
  • The Buyer’s obligation to pay the purchase price is fulfilled at the moment of delivering the notification of outcome of the payment via the CardPay service by the operator of the CardPay service Tatra banka, a.s., containing the information that the Buyer’s payment has been successful.  
  • The tax document (invoice) shall be included in the shipment of ordered goods. 

Article V.

Delivery Method

  • Within step 3.5, the Buyer is obliged to complete the data intended primarily for the delivery of ordered goods and the Seller is obliged to deliver the goods by the method chosen by the Buyer in step 3.5.
  • The Seller allows the Buyer to choose the delivery method by choosing from the following delivery options:
  • personal takeover in the place determined by mutual agreement of the Seller and the Buyer via telephone or e-mail communication,
  • delivery to the delivery address indicated by the Buyer by means of the courier service (INTIME).
  • The Seller shall fulfil the obligation to deliver the goods
  • by allowing the Buyer to dispose of the goods at the place where the Seller has its registered office, or at the place determined by mutual agreement according to Section 5.2 letter a) of this Article, 
  • by handing it over to a carrier for delivery to the Buyer.
  • The Buyer shall bear the costs connected with the delivery of the goods (postage and packing) depending on the delivery method chosen by him/her, as follows:
  • in the case of a personal takeover of the goods by the Buyer the amount of costs amounts to EUR 0,
  • in the case of delivering the goods to the Buyer via a courier company the costs connected with the delivery of goods (postage and packing) are in the amount of EUR 7 (INTIME). 
  • The Buyer has the right to choose the delivery method and is informed in advance about the amount of costs of respective delivery methods before the order is placed. 

Article VI.

Order Processing, Delivery Time 

  • The Seller undertakes to process the order and to deliver the goods within 30 business days from the delivery of the confirmation of conclusion of the contract according to Section 3.7 of the GBTC.  
  • The Buyer is informed about the termination of the order processing by e-mail to the address indicated in Section 3.5.
  • The place of delivery is a place determined by the Buyer in Section 3.5 of the GBTC.

Article VII.

Withdrawal from the Contract

  • The Buyer who is a consumer is entitled to withdraw from the distance contract without stating any reason within 14 days of the date of receipt of the goods under the conditions specified in other provisions of this Article. The provisions of this Article shall not apply where the Buyer is not a consumer.
  • The goods are deemed to have been taken over by the Buyer when the Buyer, or a person determined by him/her, with the exception of a carrier, takes over all parts of the goods ordered, or if 
  • the goods ordered by the Buyer in one order are delivered separately, at the moment of taking over the goods which were delivered last,
  • delivering goods consisting of multiple parts or pieces, at the moment of taking over the last part or piece,
  • the goods are delivered repeatedly during the specified time, at the moment of taking over the first goods delivered.
  • The Buyer may withdraw from the contract in paper form or in the form of a record on another permanent medium. The Buyer may use the Withdrawal Form which is available at: https://petinka.sk/odstupenie-od-zmluvy/. 
  • The Buyer may withdraw from the contract, the subject matter of which is the delivery of goods, even before the withdrawal period begins.
  • The withdrawal period is deemed to have been maintained if the notification of withdrawal was sent to the Seller no later than the last day of the period according to Section 7.1.
  • The Seller is obliged to provide the Buyer with a confirmation of withdrawal immediately after the receipt of the completed Withdrawal Form sent to the Seller’s e-mail address.
  • The Seller is obliged to return to the Buyer all the payments received from him/her under the contract or in connection with it, including the delivery, shipping and postage costs and other costs and fees, without undue delay, no later than 14 days from the date of delivery of the notification of withdrawal; this is without prejudice to Section 7.10 and 7.11.
  • The Seller is not obliged to return to the Buyer the payments under Section 7.7 before the goods are delivered to the Seller or until the Buyer proves that the goods have been sent back to the Seller, unless the Seller suggests that the goods are taken over in person by him or the person authorised by him. 
  • The Seller is obliged to reimburse the payments under Section 7.7 to the Buyer in the same manner that the Buyer used when making his/her payment. This is without prejudice to the Buyer’s right to agree with the Seller on any other form of payment, if no additional fees are charged to the Buyer. 
  • The Seller is not obliged to reimburse the additional costs to the Buyer, if the Buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Seller. The additional costs mean the difference between the costs of delivery chosen by the Buyer and the costs of the cheapest standard delivery method offered by the Seller.
  • When withdrawing from the contract, the buyer shall bear the direct costs of returning the goods to the Seller, or the person authorised by the Seller to take over the goods, and if he/she withdraws from the distance contract, also the costs of returning the goods which by their nature cannot be returned by post.
  • The Buyer is obliged to send the goods back or hand it over to the Seller, or the person authorised by the Seller, to take over the goods no later than 14 days from the withdrawal from the contract. 
  • The period under Section 7.12 is deemed to have been maintained if the goods were handed over for carriage no later than on the last day of the period. 

Article VIII.

Transfer of Ownership and Risk of Damage to Goods

  • The Buyer acquires the ownership of the goods as soon as the goods are handed over to him/her.
  • The risk of damage to the goods transfers from the Seller to the Buyer
  • at the time the Buyer takes over the goods from the Seller, if the Buyer has undertaken to take over the goods in person, 
  • at the moment of taking over the goods by the Buyer from the carrier.

Article IX.

Liability for Defects and Warranty Period

  • The Seller is liable for the defects
  • which the item sold has when being taken over by the Buyer
  • which occur after the item has been taken over in the warranty period (warranty).
  • The warranty period is 24 months. 
  • At the Buyer’s request, the Seller is obliged to provide a written warranty (warranty certificate), otherwise the Seller issues a proof of purchase (invoice) for the purpose of filing a complaint. The warranty certificate contains the Seller’s business name and registered office, the contents of the warranty, its scope and terms, the length of the warranty period, and the information necessary for filing a complaint. If the nature of the item allows it, it is sufficient to issue a proof of purchase (invoice) instead of a warranty certificate.
  • The warranty period starts to run from the taking over of the item by the Buyer. 
  • Depending on the nature of the defect, the Buyer has the right to claim the warranty.
  • if it is a removable defect, that the defect is free of charge, timely and correctly removed. Instead of removing the defect, the Buyer may require the replacement of the item if the defect relates only to the component of the item, the replacement of the component, unless the Seller incurs unreasonable costs with respect to the price of the goods or the seriousness of the defect. The Seller may always replace the defective item instead of removing the defect, if it does not cause serious difficulties to the Buyer, 
  • if it is a defect which cannot be removed and which prevents the item from being correctly used as a defect-free item, to exchange the item, or to withdraw from the contract. The same rights belong to the Buyer, if the defects are removable, but the Buyer cannot use the item correctly due to the recurrence of the defect after repair or due to a greater number of defects,
  • in the case of other irremovable defects, a reasonable discount on the price of the item. 
  • The rights of liability for defects in the goods for which the warranty period applies shall cease to exist if they have not been exercised within the warranty period.
  • The period from the exercise of the right of liability for defects until the time the Buyer is obliged to take over the item after the completion of the repair shall not be included in the warranty period. The Seller is obliged to issue a confirmation of when the Buyer exercised the right, as well as of performance of the repair and its duration to the Buyer.
  • If the replacement takes place, the warranty period starts to run again from the takeover of the new item. The same applies if the component that has been warranted is replaced.

Article X.

Filing and Handling of Complaints

  • The rights of liability for defects apply to the Seller with whom the item was purchased. The Buyer may file a complaint in person at the Seller or by sending the goods to the Seller’s registered office. 
  • If the Buyer exercises the rights of liability for defects, the Seller is obliged to instruct him/her about his/her rights under Act No. 40/1964 Coll. the Civil Code; on the basis of the Buyer’s decision, which of these rights the Buyer applies, the Seller is obliged to determine the manner of settling the complaint within the period under Section 10.3.
  • The Seller shall determine the manner of handling the claim 
  • repair of the product,
  • replacement of the product,
  • reimbursement of the purchase price,
  • payment of a reasonable discount on the price of the goods

immediately, in complex cases no later than 3 working days from the date of filing the complaint, in justified cases, in particular if the complex technical assessment of the condition of the goods is required, no later than 30 days from the date of filing the complaint. 

  • The complaint shall be settled immediately after determining the manner of settling the complaint; in justified cases the complaint may be settled later; the settling of the complaint, however, may not take longer than 30 days from the date of filing the complaint. Upon expiry of the period for settling the complaint, the Buyer has the right to withdraw from the contract or has the right to replacement of the goods by a new product.
  • If the Buyer filed the complaint within the first 12 months from the purchase, the Seller may reject the complaint only based on the expert assessment; regardless of the result of the expert assessment, it is not possible to require the payment of costs of the expert assessment, or any other costs related to the expert assessment from the Buyer. The Seller is obliged to provide the Buyer with a copy of the expert assessment which justifies the rejection of the complaint within 14 days from the date of settling the complaint. 
  • If the Buyer filed the complaint after 12 months from the purchase and the Seller rejected it, the person settling the claim is obliged to indicate in the document on settling the complaint to whom the Buyer may send the product for expert assessment. If the product is sent for expert assessment to the designated person, the costs of the expert assessment, as well as any other related reasonable costs, shall be borne by the Seller, regardless of the result of the expert assessment. If the Consumer proves the Seller’s liability for defects by the expert assessment, he/she may re-file the complaint; the warranty period is suspended during the time of performance of the expert assessment. The Seller is obliged to pay any costs of the expert assessment, as well as any other costs efficiently paid in relation to it, within 14 days from the date of re-filing the complaint, to the Buyer. The re-filed complaint may not be rejected.
  • In the event of filing the complaint, the Seller is obliged to issue a confirmation to the Buyer. If the complaint is filed by means of distance communication, the Seller is obliged to deliver the confirmation of filing of the complaint to the Buyer immediately. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest along with the document on settling the complaint. The confirmation of filing of the complaint does not have to be delivered if the Buyer has an opportunity to prove the filing of the complaint in another way.
  • The Seller is obliged to issue a written document on settling the complaint no later than 30 days from the day of filing the complaint.

Article XI.

Alternative Online Dispute Resolution System under Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution

  • The alternative dispute resolution is a procedure of the alternative dispute resolution entity under Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution, which seeks to achieve an amicable settlement of the dispute between the parties of the dispute. 
  • The Buyer is entitled to appeal to the Seller with the request for redress if he/she is dissatisfied with the manner in which the Seller has settled his/her complaint, or if he/she believes that the Seller has violated his/her rights.
  • The Buyer has the right to initiate the alternative dispute resolution with the alternative dispute resolution entity if the Seller replied to the request according to Section 11.2 by rejecting it, or if the Seller failed to reply to it whatsoever within 30 days from the date of its submission.
  • The competent body for alternative dispute resolution for consumer disputes with the operator of the e-shop is the Slovak Trade Inspection (www.soi.sk). At the same time, the Consumer may initiate the alternative resolution of his/her dispute by using the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/index_en.htm.

Article XII.

Personal Data Protection 

These provisions on the personal data protection are binding for the conditions of personal data processing of buyers who are the persons concerned under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of persons of such data, repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “Regulation”).

  • The Seller begins to process the personal data of the Buyer at the moment of the Buyer’s registration in the Seller’s shop to the extent and in the manner which is consistent with the provisions of the Regulation and good morals, and only for the purposes specified.
  • The Seller processes the personal data of the Buyer to the extent, in particular, but not exclusively: name, delivery address, telephone number, Buyer’s e-mail and account number for the purpose of conclusion and performing the purchase distance contract concluded with the Buyer and performing the obligations under the purchase distance contract concluded with the Buyer, or in connection with it, or for the purposes of the pre-contractual relationships with the person concerned. 
  • The Seller processes the personal data of the Buyer to the extent, in particular, but not exclusively: name/surname, delivery address, telephone number in the postal contact with the Buyer, especially when delivering the ordered goods to the Buyer; the Seller shall provide the personal data of the Buyer to the extent specified to the carrier – Slovenská pošta, a.s. (Slovak Post) for the purpose of delivering the ordered goods.
  • The Seller processes the personal data for the purpose of
  • processing the order, 
  • order-keeping management,
  • issuing invoices,
  • delivery of ordered goods,
  • complaints handling.
  • The Seller processes the personal data of the Buyer during the time necessary to fulfil the defined purpose of the personal data processing under this Article. 
  • The Seller processes the personal data of the Buyer during the time necessary to fulfil the defined purpose of the personal data processing under this Article, i.e. the period from the registration to the delivery of goods (the purpose of fulfilling under the contract). Upon delivery of the goods, the Seller shall process the acquired personal data of the Buyer for the purpose of fulfilling the Seller’s legal obligations.
  • II.
  • The Seller also processes the Buyer’s personal data to provide information about the services of the Seller and its business partners, and to analyze the Buyer’s customer behaviour.
  • The Seller provides the Buyer’s personal data to the third parties who are its contractual partners for the purpose of processing to the extent that the Buyer’s personal data is processed by the Seller, and for the processing of personal data to the extent specified in this document.
  • For the purposes of this Article, the Seller shall in particular process the Buyer’s name, surname, date of birth and e-mail address.
  • The aforementioned processing is performed on the basis of Article 6 par. 1 letter f) of the Regulation: for the legitimate interest of the Seller in processing the Buyer’s personal data, based on the existence of a contractual relationship between the Seller and the Buyer and the reasonable expectations of the Buyer.
  • For the processing of personal data, the Seller uses the processors (subcontractors) who perform operational services (accounting services, analytical evidence, etc.) for the Seller. The processors operate on the basis of processing contracts subject to the conditions under Article 28 of the Regulation. The processing persons may be the recipients of personal data.
  • In view of the ongoing processing of personal data, the Buyer, as the person concerned, is entitled to:

require the Seller to access personal data concerning his/her person in the following ways:

  • require a confirmation of whether the personal data concerning the person are/are not processed,
  • request the information about the processing of personal data in the information system and about the procedure of processing and evaluating operations,
  • request the accurate information about the source from which the Seller has obtained the personal data for processing,
  • request a list of personal data that are subject to processing.

The Seller shall provide the Buyer with one copy of the personal data processed about the Buyer. For any other additional copies requested by the Buyer, the Seller may charge a reasonable fee corresponding to the administrative costs. If the Buyer makes a request by electronic means, the information shall be provided in a commonly used electronic form, unless the Buyer requires a different method.

has the right to correct personal data

The Seller shall, without undue delay, correct (at the Buyer’s request or on its own initiative) incorrect personal data relating to the Buyer, or supplement the personal data on the basis of the Buyer’s supplementary declaration.

has the right to delete personal data

The Seller shall delete the Buyer’s personal data without undue delay if any of the following reasons is met:

  • personal data are no longer necessary for the purposes for which they were obtained or otherwise processed,
  • the Buyer withdraws the consent under which the processing is performed and if there is no other legal basis for processing,
  • personal data has been processed illegally,
  • personal data must be deleted in order to comply with a legal obligation under the Union law or the law of the Member State to which the Seller is subject.

 The Seller shall not delete personal data only in cases where it is possible, efficient and necessary to proceed under Article 17, par. 3 of the Regulation.

has the right to restrict processing

The Buyer has the right to have the Seller restrict the processing in respect of one of the following cases:

  • the Buyer contests the accuracy of the personal data during the period allowing the Seller to verify the accuracy of the personal data,
  • the processing is illegal and the Buyer objects to the deletion of personal data and asks instead to restrict their use,
  • the Seller no longer needs the personal data for processing purposes but these are needed by the Buyer to prove, exercise or defend legal claims.

The Buyer who has reached the limitation of processing informs the Seller prior to the processing restriction being lifted.

has the right to object to processing 

The Buyer has the right to object at any time to processing of personal data on the basis of the legitimate interest of the Seller:

  • if there is no other legal basis for processing that prevails over the Buyer’s legitimate interests, the Seller may not further process personal data (unless processing is necessary to prove, enforce or defend the Seller’s claims),
  • if personal data are processed for the purposes of direct marketing, the Buyer has the right to object at any time to the processing of personal data concerning him/her for the purposes of such marketing, including profiling to the extent that it relates to such direct marketing,
  • if the Buyer objects to processing for the purposes of direct marketing, personal data may no longer be processed for such purposes.

has the right to data portability

The Buyer has the right to obtain personal data concerning him/her which he/she has provided to the Seller, in a structured, commonly used and machine readable format and has the right to transfer this data to another entity (if processing is based on the contract).

  • The Seller shall provide the Buyer with the information on the procedure relating to personal data requests without delay, no later than one month after receipt of the relevant request. The Seller informs the Buyer in writing if the Buyer does not require a different method and such a method is technically possible and the content of the information provided can be recorded.
  • The personal data obtained are not subject to profiling or automated decision-making. The Seller does not intend to transfer the personal data to a third country or to an international organisation.
  • The Buyer is entitled to file a complaint with the Personal Data Protection Office in order to protect his/her rights under the Regulation.
  • Upon termination of the purpose of processing, the Seller shall process the personal data only if it is necessary for archival or other purposes specified by a separate law.
  • In all cases when communication in relation to personal data protection is needed (in the case of questions, suggestions, requests and objections, the need to exercise rights), please contact info@petinka.sk.

Article XIII.

Final Provisions

  • The GBTC come into force and effect on 10 April 2017.
  • Distance contracts concluded by the procedure under these Business Terms and Conditions are concluded for a definite period of time until delivery of goods, unless the nature of some obligations and rights implies that they continue even after the delivery of goods and the payment of the purchase price.
  • The minimum duration of the Buyer’s obligations under the contract is determined by the maturity of the purchase price and the return of goods, in the event of withdrawal from the contract within 14 days of takeover of goods, unless a longer withdrawal period is stipulated by these Business Terms and Conditions.
  • The General Business Terms and Conditions are an integral part of the purchase contract concluded between the Seller and the Buyer and are binding on both contracting parties.
  • The legal relationships established by the purchase contract shall be governed by the provisions of the purchase contract, the provisions of the General Business Terms and Conditions and the applicable laws. The provisions of the purchase contract take precedence over the General Business Terms and Conditions and the disposable provisions of the applicable laws.

Petinka s.r.o.

Supervisory body:

Slovak Trade Inspection 

Prievozská 32

Bratislava 827 99